Shipping policy

At SONA JEW, we want your jewelry to reach you safely and smoothly, wherever you are. We are pleased to offer Free Standard Shipping Worldwide on All Orders, with no minimum purchase required.

Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully confirmed. Orders placed on weekends or public holidays will begin processing on the next business day. During holidays, promotional events, or periods of high order volume, processing may take slightly longer.

Estimated Delivery Times

Estimated delivery times vary depending on the destination:

  • Australia: 3–7 business days
  • United States: 7–14 business days
  • Canada: 7–14 business days
  • United Kingdom: 7–14 business days
  • Europe: 7–14 business days
  • Other International Destinations: 7–21 business days

Please note that these are estimated delivery times and are not guaranteed. Delays caused by customs processing, local postal services, weather conditions, holidays, or other circumstances outside our control may occasionally occur.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, when tracking is available for the selected shipping service. Please allow some time for the tracking status to update after your parcel has been handed to the carrier.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error in your shipping information, please contact us as soon as possible at support@sonajew.com. We will do our best to assist before the order is dispatched, but we cannot guarantee that changes can be made once processing or shipping has begun.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Where applicable, these charges are the responsibility of the recipient unless otherwise stated at checkout.

Lost, Delayed or Damaged Packages

If your package appears significantly delayed, arrives damaged, or you experience another delivery issue, please contact us at support@sonajew.com with your order number and relevant details. Our customer care team will review the situation and assist you with the appropriate next steps.

For shipping questions, please contact:

SONA JEW
Email: support@sonajew.com
Phone: +61 451 838 073
Address: 5 Heidelberg Avenue, Newington NSW 2127, Australia