Frequently Asked Questions
Everything you need to know about your order, shipping, returns and SONA JEW jewelry.
ORDERS
CAN I CHANGE OR CANCEL MY ORDER? +
We begin processing orders quickly. Contact us as soon as possible after placing your order. We cannot guarantee changes or cancellations once fulfillment has started.
HOW CAN I TRACK MY ORDER? +
Once your order ships, you will receive a shipping confirmation email with tracking information.
SHIPPING
DO YOU OFFER FREE SHIPPING? +
Yes. SONA JEW offers free shipping worldwide on all orders.
HOW LONG DOES SHIPPING TAKE? +
Orders are processed in 1–2 business days. Typical delivery is 7–14 business days for the US and Canada, 3–7 business days for Australia, and 7–21 business days for the rest of the world.
RETURNS
WHAT IS YOUR RETURN POLICY? +
Eligible items may be returned within 30 days in accordance with our Returns Policy. Items must be unworn, unused and returned in their original condition.
PRODUCTS
HOW SHOULD I CARE FOR MY SONA JEW JEWELRY? +
Store each piece separately in a dry location and avoid harsh chemicals, perfumes and abrasive surfaces. Clean gently with a soft cloth when needed.
HOW DO I CHOOSE THE RIGHT SIZE? +
Check the sizing information on each product page before ordering. If you need help, contact our customer care team.
PAYMENTS
IS MY PAYMENT INFORMATION SECURE? +
Payments are processed through secure checkout systems. SONA JEW does not directly store your complete payment card information.
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Our support team is ready to help with your order or product questions.
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