Contact information

We’re always happy to hear from you. Whether you have a question about your order, need assistance choosing a piece, or would like more information about our collections, the SONA JEW customer care team is here to help.

For questions regarding orders, shipping, returns, products, or general enquiries, please contact us using the information below. When contacting us about an existing order, please include your order number and the email address used to place the order so we can assist you more efficiently.

Trade Name: SONA JEW
Email: support@sonajew.com
Phone: +61 451 838 073
Physical Address: 5 Heidelberg Avenue, Newington NSW 2127, Australia

We aim to respond to customer enquiries as quickly as possible during normal business days. Response times may be slightly longer during weekends, public holidays, and periods of high demand.

For the fastest assistance, please email support@sonajew.com with a clear description of your enquiry and any relevant order details.